integration · Meta
Chatbot Development with WhatsApp Business API
Chatbot Development built on WhatsApp Business API, chosen where it genuinely fits, and swapped where it does not.
- Category
- integration
- Vendor
- Meta
- Alternatives we also use
- 9
Why WhatsApp Business API for this
We design chatbots from your real ticket history, not from imagined intents. The top twenty reasons people contact you are usually 80% of the volume, and that is where the build starts.
WhatsApp Business API is strongest at the reach and open rates no other channel in India matches. For chatbot development that matters because the failure modes of this kind of system tend to cluster exactly there.
The honest trade-off: strict template approval and conversation-based pricing that shapes how you design flows. We say that up front because a stack chosen for fashion rather than fit becomes someone's migration project two years later. We start from the constraint, not the capability, what the system must never do, who signs off, and what happens when it is wrong.
You own the code, the models where they are open-weight, and the documentation to run it without us.
The honest assessment
- What it is
- The official channel for business messaging at scale in India.
- Strongest at
- the reach and open rates no other channel in India matches
- Trade-off
- strict template approval and conversation-based pricing that shapes how you design flows
- Category
- integration
We are not a reseller for Meta and hold no commission on this choice. Where a different option fits your workload better, the recommendation will say so. That is the entire value of asking us.
What is included
- Intent and resolution-path design from real ticket data
- Integration with your CRM, order and ticketing systems
- Multilingual support across Indian languages
- Clean handover to a human with full context
- Resolution-rate and containment dashboards
- Continuous improvement from live conversation logs
Questions
Which languages can it handle?
English plus the major Indian languages, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi and more, including code-mixed input, which is how most people actually type.
Will it integrate with our CRM?
Yes. Integration comes first in our sequence, a bot that cannot read an order status or raise a ticket is not solving the problem you have.
What happens when it cannot help?
It hands to a human with the full transcript, the customer's account context and what it already tried, so the agent does not start from zero.
Alternatives for chatbot development
Same capability, different stack. Each page states its own trade-off.
What else we build on WhatsApp Business API
Building with WhatsApp Business API?
Bring us the workload and we will tell you whether this is the right stack for it.
Or email bd@dtrasglobal.com · call +91 74118 77878